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Catherene McKinney hearing test


About Mills & McKinney

We offer advice on all aspects of hearing care and are dedicated to providing the highest standard of clinical care in a relaxed and friendly environment. Your hearing matters to us.


Who we are

Mills & McKinney Practice was founded in 2001 by Robert Mills and Catherene McKinney to provide specialist Hearing Care for Adults and Children. Robert Mills retired in 2020, however Mills & McKinney continues under Catherene’s management.


Catherene is a Consultant Clinical Scientist in Audiology, and a Registered Hearing Aid Dispenser. She trained in Audiology, Psychology and Speech Therapy and since 1989 has specialised in the fields of Hearing Loss, Tinnitus, and Sound Sensitivity and their management. Catherene worked for the NHS until 2007 where her experience included clinical and research work with world Tinnitus expert Jonathan Hazell. She also headed the Audiology Department at Guy's and St. Thomas NHS Foundation Trust.


Catherene has a broad range of experience working with individuals with normal hearing, through to the most profound hearing loss, including cochlear implants and other implantable hearing devices. She has undertaken medico-legal work as an independent expert in these areas since 2003.


Where we are

We work from the Department of Hearing and Balance in the Portland Hospital. Within the same department are Medical Specialists in the fields of Ear Nose and Throat surgery and Audiological Medicine. We accept referrals from General Practitioners, Audiological Physicians and Ear Nose & Throat Consultants. You can also refer yourself, however we would refer you back to a Medical Consultant should we have any concern regarding your symptoms. An appointment with one of our Medical Consultants can be arranged as necessary.

What we do

We are specialist Audiologists and Registered Hearing Aid Dispensers with over 20 years of Audiological experience. We have specialist expertise in the areas of Hearing Impairment and its consequences, Tinnitus and Sensitivity to Sound, and we work with both an adult and a paediatric client group. Our practice also carries out specialist assessments, reports and treatment for Medico-Legal purposes.


We recognise that hearing loss can be isolating and frightening and are here to support you from our first meeting with you through to successful management and beyond in a relaxed and friendly environment.


Experts in the field, Mills & McKinney Hearing Care

Mills and McKinney has over 20 years of experience working in some of the most difficult and challenging fields of auditory rehabilitation. Many of our clients are referred by the country's most eminent medical specialists in the field of Audiology.


This gives us a unique perspective. From routine hearing assessments, to management of complex auditory needs, tinnitus, sensitivity to sound and difficulties processing sound in noise, we can help.


Children and hearing loss

We are one of the few practices to offer a dedicated service providing a wide range of solutions for children's hearing loss. Younger ears need special care, and it is vital to provide full access to speech and other sounds as early as possible.

Hearing better is living better

A carefully chosen hearing management programme reduces listening effort, giving you more energy, greater peace of mind, and protection against the effects of brain ageing.


Management of Tinnitus and sensitivity to sound

We provide specialist tinnitus management. Our management is based on tinnitus retraining therapy, but incorporates relaxation and specialist counselling.


Not just hearing loss

Whether you are seeking advice on the best way of protecting your hearing, have difficulties with Tinnitus or Sound Sensitivity, can’t hear speech clearly in background noise, or require our Medico-Legal Assessment & Report service Mills & McKinney Practice can help.


The small print

It is essential that you seek Medical advice prior to your appointment with us if you are under 18 years of age, or if you have experienced any one of the following within the last 90 days:

  • Ear blocked by wax or other physical obstruction

  • Persistent earache

  • Discharge from the ear(s) (other than wax)

  • Hearing loss only in one ear, or hearing loss significantly worse in one ear than the other

  • Sudden or rapid onset of hearing loss, or worsening of an existing hearing loss

  • Fluctuating hearing loss (other than due to head colds)

  • Prolonged hearing loss following noise exposure

  • Unilateral, pulsatile and / or distressing Tinnitus (noises in the head or ear(s))

  • Vertigo, dizziness or imbalance

We are available by phone or email Monday to Friday 9.00am to 5.00pm. We offer clinic appointments on Tuesdays and Thursdays from 8.30am to 400pm.

To make an appointment, or to talk to an Audiologist, please contact us on 020 7390 8057 Monday to Friday 9.00am to 5.00pm, by email at, or via the contact us section of our website.  


If you require further information or assistance, please do not hesitate to contact us. We look forward to seeing you shortly.

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